Return and Exchange Policy Rest assured, dear, in case the product arrives damaged, incomplete, different from what was ordered, or not received by you, Al-Jood Beauty guarantees that you will receive everything you ordered without shortage or discrepancy in the order. And to ensure your personal safety and the safety of our valued customers, and due to the nature of the products we offer, and following the customary procedures in this field, we apologize for not returning or exchanging soaps, scrubs, butters, or body loofahs after they arrive to the customer in good condition without defect or shortage. We will only allow returns or exchanges if they arrive damaged or incomplete. If that happens, we bear the cost of delivery to you free of charge or refund your money, provided you contact us within a maximum of 3 days from receiving your order, as follows: First: Contact via WhatsApp and attach the order number, photos of the product, and the reason for exchange or return. Second: Upon receipt of the product and confirmation that it has not been opened and is intact by the team, we will contact you to arrange the return or exchange. Third: The customer has the right to return the product and recover its value or exchange it according to the following conditions: - The product has damage, defect, spoilage, broken packaging, is incomplete, or different from what was ordered. - The return request is made within 3 working days from the date of receipt. Fourth: The customer does not have the right to return or exchange soaps, scrubs, butters, or body loofahs if the product does not contain any of the conditions mentioned in the first paragraph, due to the nature of these products and personal care, and because of the impact on public health. For other products, the customer bears the shipping cost if there is no damage, defect, or shortage. We will arrange to ship the product from your address and cover the shipping costs in case of return due to damage or defect. For other reasons for exchange, the customer will bear the shipping costs. We will process your request as quickly as possible and will notify you via WhatsApp. Fifth: The exchange process takes a maximum of 7 working days from the date of receiving the product to be exchanged. Sixth: The refund for the returned product will be processed within 7 working days from receiving the product to be returned. Seventh: Contact directly with customer service by sending a message via WhatsApp or email only, which is available on the website. We appreciate your trust in us and wish you an enjoyable and satisfying shopping experience. If you have any inquiries or suggestions, do not hesitate to contact us. Thank you for choosing our store.